Desktop or Network VoIP: which One Do You Need?

Small, mid-sized and large companies can adopt VoIP solutions tailored to their business needs. There are two options available for them: switching to VoIP system utilizing soft-phone base interfaces or just have their current desktop phones replaced with VoIP phones. There are some features available on both platforms, let us explore them.

• VoIP Soft Phones and software

Implementing VoIP desktop applications eliminates the need of buying physical VoIP phone. They allow for easy calls worldwide to both landline and VoIP phones, voice and video chat and file sharing. These applications and phones can curtail company`s expenses usually spent on purchasing, maintaining and configuring physical equipment. They ensure workforce mobility and keep clients connected 27 hours a day.

Telecommuting is a popular business trend now, as well as BYOD. VoIP applications and its advanced features contributed to the growing popularity of these trends making it possible for employees to work from home or anywhere they want as long as they have VoIP applications or software installed on their home computer or mobile device.

 

• Desktop VoIP

Companies that opt for buying physical VoIP equipment including phones can still go mobile as phone numbers offered by VoIP provider are mobile and can be used anywhere. When moving the phone additional VoIP features such as voicemail access, calls logs, security features are still available.  It becomes possible because VoIP voice and data are transferred via Internet and do not depend on a physical line.

The cost of desktop VoIP can range from $70 to $800 or more depending on the functionality and features required for the VoIP system users. To specify which type of phone suits the company best of all IT staff should measure its communication needs. Let`s take a local insurance company as an example. If its employees regularly go out to insurance claim sites, then mobile VoIP applications would be preferable. In case if all the claims are handled over the phone, then it`s better to opt for a desktop VoIP phone.

Realizing the communications needs of the company and the ways it can reap benefits from any type of VoIP system will save time and money, as well as enhance customer satisfaction.